PRIVACY NOTICE · 14 NOVEMBER 2026

Your privacy.

This notice needs a legal review before paid subscriptions go live. It describes how CannyClear handles personal data today, including reservation, callback and sell-your-round enquiries sent through this website. Direct Debit and the members area are not connected yet. It is written for a UK audience under UK GDPR and the Data Protection Act 2018. ICO registration is pending; we have not published a registration number.

Who is responsible?

CannyClear is a trading name of Millennium Industrial Cleaning Services Ltd, a company registered in England and Wales under company number 08834387. The company is VAT registered. Millennium Industrial Cleaning Services Ltd is the data controller for CannyClear.

CannyClear is a service-area window-cleaning business covering Tyne and Wear, County Durham, Northumberland and the wider North East. We do not publish a street address.

For privacy questions, use the “Request a callback” form on this site, or the reservation form if your question is about a plan. A public email address and phone number will be added here once they are confirmed.

What we collect, and why

The information we collect depends on how you use the site:

• Instant quotes. Property answers (postcode, home type, bedrooms, access and extras) so we can show a monthly price. A quote can be obtained without giving us your name.
• Reservation or interest requests. Name, email, phone number, address line, postcode, the plan you chose, the quoted prices, a referral code if you used one, and your confirmation of the plan terms. We use this to hold or register your interest in a local round and to contact you before any paid service starts.
• Callback requests. Name, phone number, optional email, a preferred time to call, and any message you include, so we can call you back.
• Sell-your-round enquiries. Name, email, phone, the town or postcode district, answers used for the guide price, the indicative range, whether you asked to stay on and clean, and any message. We use this to follow up about buying a window-cleaning round.
• Members and staff tools (when live). Account details, visit schedules and attendance photos from cleans. The members and staff pages on this site are still a front-end demonstration. Anything you enter there stays in this browser unless a live backend is later connected, which will only happen after Mark has agreed the cost and a live privacy wording is in place.
• Technical logs. Our hosting provider may keep standard access logs (for example IP address, browser type and pages requested) to run and secure the website.

We do not collect bank details through this website. When monthly Direct Debit is introduced, payment information will be collected by our payment provider under their own terms, and we will explain that before you set up a mandate.

How enquiry forms are sent

Reservation, callback and sell-your-round forms are sent to us through our website host, Netlify. Submitting a form creates a real enquiry. It does not take payment, set up Direct Debit, or start a paid cleaning contract. We use the details to get in touch, confirm a start date where relevant, and — for a reserved plan — arrange payment later.

Lawful bases (for the live service)

When the live service is operating, we will rely on these lawful bases under UK GDPR:

• Contract — to provide a quote, set up and run your monthly window-cleaning plan, take payment, send visit photos to your members area, and handle cancellations or refunds.
• Legitimate interests — to respond to enquiries and callback requests, to assess rounds offered for sale, to keep the site secure, and to improve how rounds are planned, balanced against your rights.
• Legal obligation — to keep records needed for tax, accounting and consumer law, including VAT records.
• Consent — where we ask for it, for example optional marketing messages. You can withdraw consent at any time.

Who we share data with

We do not sell your data. We will only share it with:

• Our staff and carefully chosen contractors who need it to clean your windows or run the business, under confidentiality obligations.
• Service providers who process data for us, such as our website and form host (Netlify) and, when connected, a payment provider for Direct Debit and any members-area or email providers we appoint. They may only use the data on our instructions.
• Professional advisers, insurers, or public authorities where the law requires or allows it.

We do not currently use advertising cookies, third-party analytics or social-media tracking pixels on this site. Fonts and logo files are hosted with the site. Links to Facebook or other sites are subject to those services’ own privacy notices. If we later add analytics or a live bookings backend, this notice will be updated first.

How long we keep data

We keep enquiry and customer records only for as long as needed to provide the service, handle complaints and meet legal record-keeping duties (for example tax records). Visit photos will be kept for a limited period so you can check a recent clean, then deleted or archived according to the members terms once that service is live. You can ask us to delete data that we no longer need to keep.

International transfers

The website and enquiry forms are hosted by Netlify. Netlify may process data outside the UK. If we add further providers, we will put appropriate safeguards in place and update this notice.

Your rights

Under UK GDPR you can ask to access, correct, delete or restrict your personal data, to object to certain processing, and to receive data you provided to us in a portable format. You can also withdraw consent where we rely on it. Use the “Request a callback” form to make a request, and we will tell you how to follow it up. We may need to confirm your identity before we respond.

You can also complain to the Information Commissioner’s Office. ICO registration for this business is pending, so we have not published a registration number. You do not need our registration number to contact the ICO.

ICO guidance we have had regard to: the right to be informed.

Changes to this notice

We will update this page if our processing changes, including when Direct Debit or the members area are connected, or when a public email address is confirmed. The date at the top will change when we do.